1. Introduction

Welcome to CHEN TAN FANG TRADING.
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the data you provide when using our website and services.

2. Information We Collect

We may collect the following types of information from you:

  • Personal information: name, phone number, email address, shipping address, and billing details.
  • Payment information: payment method details (processed securely via our payment gateway).
  • Website usage data: such as IP address, browser type, and pages visited, for analytics and improvement.

We only collect data necessary to process your order and improve your experience.

3. How We Use Your Information

Your personal information may be used for:

  • Processing and fulfilling your orders.
  • Sending order confirmations, updates, or support messages.
  • Improving our website, products, and customer experience.
  • Responding to your inquiries and customer service requests.
  • Complying with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Data Protection and Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.
All transactions are processed through secure, encrypted payment gateways, and your payment details are never stored on our servers.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences and track website performance.
You may choose to disable cookies through your browser settings, but some website functions may not work properly.

6. Third-Party Services

We may use third-party services such as:

  • Courier companies (for delivery)
  • Payment gateways (for secure transactions)
    These providers have their own privacy policies, and we recommend reviewing them if you wish to understand how your data is handled.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us via email.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Modified” date.
Please review this page periodically to stay informed.