1. General Information
This website is operated by CHEN TAN FANG TRADING. Throughout the site, the terms “we”, “us”, and “our” refer to CHEN TAN FANG TRADING.
We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, and policies stated here.
2. Products and Descriptions
We specialize in selling sandalwood, agarwood, essential oils, and wooden bracelets.
All product images and descriptions on our website are provided for illustration purposes.
Actual color, texture, or scent may vary slightly due to the natural properties of wood and essential oils.
We do not guarantee that your monitor’s display of any color will be accurate.
3. Pricing and Payments
All prices are shown in Malaysian Ringgit (MYR) and are subject to change without prior notice.
We reserve the right to modify or discontinue any product or service at any time.
Payments must be completed through the available payment methods displayed during checkout.
Orders will only be processed after payment confirmation.
4. Shipping and Delivery
We deliver within Malaysia using standard courier services.
Delivery time may vary depending on your location and courier schedule.
Once a product is shipped, tracking information will be provided.
We are not responsible for delays caused by courier services or incorrect shipping addresses.
5. Returns and Refunds
Due to the nature of our products (natural materials and essential oils), returns or refunds are only accepted for items that are:
- Incorrectly sent, or
- Damaged during delivery.
To request a return, please contact us within 3 days of receiving your order.
All returned items must be in their original packaging and unused condition.
We reserve the right to reject any return request that does not meet these conditions.
6. Product Authenticity and Usage
All our products are sourced and sold in good faith.
Natural variations in color, scent, or texture do not constitute a defect.
Our products are not intended for medical use and should not be considered a substitute for professional medical advice.
7. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
You agree to use our products responsibly and in accordance with their intended purpose.
8. Privacy Policy
Your privacy is important to us.
Personal information collected during order placement will only be used to process transactions, deliveries, and customer support.
We do not sell or share your personal data with third parties without your consent.
(Refer to our Privacy Policy page for full details.)
9. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon posting on this website.